All returns must be authorized by Fountain Medical Supplies prior to receipt and postmarked within thirty (30) days of the date delivered. All returned items must be in new and unused condition, with all original tags and labels attached. 

Errors and product shortages or damages in transit must be reported within five (5) days of the date delivered, or we shall have no obligation to process credit or arrange for product replacement.

For defective or incorrect items and products damaged from shipping, please contact Customer Service at (801) 980-9022 or info@fountainmedicalsupplies.com to report shortages or damages. If you ordered an item accidentally and would like to return or exchange, you may do so at your own cost.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Fountain Medical Supplies

Attn: Returns

1223 S 1840 W

Orem, UT 84058

United States

All returns must include the name under your account and the order number from which the return is from, in or on the package. Without this information, we cannot process your return.

EXCHANGES/CREDITS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following conditions/product will not be accepted for return:

Purchased from a source other than Fountain Medical Supplies

Pharmaceuticals not in original container, open or with broken seals

Refrigerated product

Products with less than 5 months shelf life remaining, based on expiration dates

Sale or clearance items 

Damaged or opened items

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(801) 980-9022

info@fountainmedicalsupplies.com

Errors and product shortages or damages in transit must be reported within five (5) days of the date delivered, or we shall have no obligation to process credit or arrange for product replacement.

For defective, shorted or incorrect items and products damaged from shipping, please contact Customer Service at (801) 980-9022 or info@fountainmedicalsupplies.com to report. If you ordered an item accidentally and would like to return or exchange, you may do so at your own cost.

Please allow up to 24-48 hours for order processing before order is shipped. We do not process or ship on the weekend and on holidays. Orders placed during those times will be processed on the next business day.

We do not ship outside of the United States and its territories.

All amounts owed to Fountain Medical Supplies shall be paid net on receipt. In the event any payment is not made to Fountain Medical Supplies, the customer shall pay a late charge of 1.5% (minimum of $25) per month in addition to any payment due.

SHARING

We may share personally identifiable information (such as name, address, email or phone) with trusted partners in order to provide us with better pricing for our customers. We will not rent or sell your personal information to other companies or individuals. We may use or disclose such information in any of the following limited circumstances:

• We have your consent.
• We need to enforce our Terms of Service.
• We provide such information to trusted businesses or persons for the sole purpose of processing personal information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this policy and appropriate confidentiality and security measures.  If the third party fails to comply with our terms, Fountain Medical Supplies is not accountable in any way for any liability or reimbursement.
• We provide such information to third parties who have entered into non-disclosure agreements with us.
• We provide such information to a company controlled by, or under common control with, Fountain Medical Supplies for any purpose permitted by this policy.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• We believe it is necessary to share personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

We may share aggregated information with others without further notice. An example of this would be the number of people who ordered in a given month or the total number of texts sent in a given week.

WHY WE USE TEXTING

We use texting as a form of contact with our customers for customer service, and to update customers on their orders.

PERSONAL INFORMATION

Fountain Medical Supplies may collect personally identifiable information that is provided to us, such as name, address, phone number or email address. We collect this information from our application form, or from directors of the company you are affiliated with. We use this information to text, call or email customers. If you’d like to correct, change, verify or remove your information, please email info@fountainmedicalsupplies.com.